TERMS OF SALE
These General Conditions of Sale (hereinafter CGV) apply to all Orders relating to the Products and forwarded to ECO & GEA srl (hereinafter E&G) through the Website www.ecogeastore.com.
This contract is a distance contract governed by Articles by the articles 50 ss. of the Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003 n. 70 (Law on Electronic Commerce).
ACCEPTANCE OF SALES CONDITIONS
The contract between Eco & Gea srl and the customer must be considered concluded with the acceptance, even if only partial, of the order by Eco & Gea srl. This acceptance is considered tacit. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
The Customer or consumer, once the online purchase procedure is completed, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles. 3 and 4 of the Legislative Decree 185 / 1999 on distance selling.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order.
Customer: means any person (natural or legal person) who purchases one or more Products through the Online Store, accepting the General Conditions.
TERMS OF PAYMENT
Credit card: at the end of the purchase procedure, by selecting a credit card you will be redirected to the Paypal site where you can make the payment securely (and without having to open a Paypal account). This payment system allows transactions to be made securely as all financial information (credit card number, expiration date, etc.) goes directly to the Paypal server, which thanks to a system consisting of a protocol that adheres to the standards international PCI-DSS compliance (Payment Card Industry Data Security Standards), guarantees the security of online transactions. For these reasons lour company is not aware of your credit card details and is therefore unable to store them or store them in any way.
Paypal: once selected payment via Paypal you will be redirected to Paypal where you can complete the purchase by accessing your personal Payapal account.
Bank transfer in advance: The transfer must be made to the bank account of E&G within 5 working days from the order confirmation, otherwise the order will be canceled. Once the payment has been verified, the order will be shipped.
The transfer must be made to the account registered to:
Eco & Gea srl
BANKING INSTITUTE: Intesa San Paolo (branch of the 226 course, 00186 Rome)
The purpose of the transfer must contain the order reference number, which will appear at the end of the purchase process.
Mark: The Customer must pay the exact amount indicated in the order directly to the courier upon delivery, in cash. It is therefore advisable for the Customer to prepare in advance the precise sum to be paid to the courier. The courier is not authorized to give change or to accept checks or bank drafts. For this type of payment there is an extra charge for 4,00 euros VAT included (at the time of the order this expense will be automatically added to the total amount of the purchase).
The dispatch of the order, intended as reliance by Eco & Gea of the products purchased within 2 working days from receipt of the debit authorization communication, in relation to the chosen payment method.
Once the order has been delivered to the courier, an e-mail will be sent with the notification of shipment and the tracking number with which it will be possible to follow the progress of the shipment.
The shipping costs, visible in the cart when ordering, by express courier are the following:
Italy (24h / 48h)
Single Standard Shipping (weight up to 2kg): 8 €
Multiple Standard Shipping (includes more products, however, less than 3 kg): € 12
Heavy shipping (higher weight 5Kg): 25 €
Standard Eu (weight up to 3kg): 20 €
Heavy Eu (weight from 5kg): 35 €
For orders over € 100 Free Shipping in Italy (however lower than 10kg, for higher weight will still be charged the shipping cost).
In the event that the Customer chooses when ordering the "Withdrawal" method, no shipping costs will be charged and the products can be collected at our store in Via di Santa Maria del Pianto 57 / 58, 00186 Rome.
RETURN MODE / REPLACEMENT
The right of withdrawal is guaranteed by the Legislative Decree 22 / 05 / 1999 n. 185, relating to the protection of consumers in respect of distance contracts. An essential condition for exercising the right of withdrawal is the return of the intact products in their original packaging (the goods will not have to have been used, tampered with, washed or in the case of cosmetics not even tested).
All returns and exchanges must be requested within 14 days from receipt of the goods by sending an email to firstname.lastname@example.org indicating in the heading CHANGE OF GOODS and / or RETURN OF GOODS and entering Order number.
The goods must be sent to the following address Eco & Gea Store Via di Santa Maria del Pianto 57 00186 Rome; once verified the respect of the previous conditions, a refund or replacement will be made.
In case of request for replacement of goods for size change and if it is not present in our warehouses, the Customer must communicate via email to email@example.com if you prefer to receive a voucher equal to the amount paid to be used on the site or follow the return procedure.
If you choose a replacement with a Discount Coupon you will receive an email with a personal discount code for the amount paid; if you choose the return / withdrawal of the product you must follow the procedures below.
The shipping costs for a return / withdrawal are free if the product is damaged or if it differs from the one ordered.
Shipment / return shipping costs are charged to the customer, in case of replacement the new shipment will be charged to us.
In the event of damage to the goods during transport, Eco & Gea srl will notify the Customer of what happened (within 5 working days from receipt of the goods in their warehouses), to enable them to file a complaint against the courier chosen by them and obtain a refund of the value of the asset (if insured). Eco & gea srl does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.
The right of withdrawal totally lapses, in cases where Eco & Gea srl ascertains that the returned product is not intact, or lacks the original packaging (external packaging and / or casing containing the product purchased), or due to the absence of integral elements of the product, or for damage to the product.
Once the product has arrived at our warehouse and respects the conditions of return, Eco & Gea srl undertakes to send a communication of acceptance of the return within 5 days from receipt of the goods by email.
I Refund times they vary according to the method chosen by the customer, which must be specified on the return email sent to Eco & gea srl:
PayPal account: PayPal will make an immediate refund (within 3 working days) from our return acceptance email which we will send to the customer.
Bank transfer: our bank will reimburse by 10 working days from our confirmation email. The time may vary based on the user's banking institution.
I replacement times: as soon as we have received the item to be replaced, we will send notification of the shipment of the replacement product (if already present in the warehouse), which will be delivered within 24 / 48h. Replacement is authorized only for items with a value equal to or greater than 50 €, for items with a lower amount only the return will be authorized.
The manufacturer of the Products is the subject responsible for any damage caused by defects in the Products themselves.
PERSONAL DATA PROCESSING
The Data Controller of personal data, relating to identified or identifiable persons treated following consultation of our site, is Eco & Gea srl with registered office in P.zza Benedetto Cairoli 2 00186, Rome RM P.IVA and CF 12435601005. Eco & Gea declares and guarantees that customers' personal data will be processed in compliance with the provisions of Legislative Decree 196 / 03, as amended. The details relating to the methods of data processing are communicated to customers upon registration on the site www.ecogeastore.com.
All intellectual property rights connected to the Online Store (including content) are the exclusive property of Eco & Gea; the contents on the site may not be reproduced either in whole or in part, transferred by electronic or conventional means, modified, linked and used for any purpose without the prior written consent of Eco & Gea.
ERRORS AND / OR INACCURACIES IN THE ONLINE SHOP
Eco & Gea undertakes to constantly check the Online Store in order to avoid errors or inaccuracies. However, it is possible that the Online Store contains, or may over time contain, errors, inaccuracies or omissions. Eco & Gea therefore reserves the right to correct the errors, inaccuracies or omissions contained in the Online Store even after an Order has been sent and also reserves the right to change or update information at any time without prior notice to Customers
For any type of request and for further information or clarifications, please contact us through the "Contacts" page of our website or by e-mail at firstname.lastname@example.org. We will reply as soon as possible.